Privacy Policy

This is the privacy notice of Platin Ltd. trading as Cox & Power.

We, Cox & Power, respect your privacy and are committed to protecting your personal data. This privacy notice may be a long read but its purpose is to inform you as to how we look after your personal data and to tell you about your privacy rights and how data protection law protects you.

  1. Who we are and important information
  2. The personal data we collect about you
  3. How we collect your personal data
  4. How we use your personal data
  5. Who we share your personal data with
  6. International transfers
  7. Data security
  8. Data retention
  9. Your legal rights
  10. Changes to this notice and your duty to inform us of changes
  11. Queries, requests or concerns


1. Who we are and important information
What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, enquire about or purchase a piece of jewellery.

This website is not intended for children and we do not knowingly collect data relating to children.

Data Controller
Platin Ltd trading as Cox & Power is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice). Our contact details are:

Email address:

Postal and shop address:
Cox & Power
10-12 Chiltern Street

Telephone number:
020 7935 3530

Registered address:
Cox & Power
Anglo House
Bell Lane Office Village
Bell Lane
Amersham HP6 6FA

For all data matters please contact us at or on 020 7935 3530.

Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The personal data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the information commissioners office at

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data may include: title, first name, last name, other names, marital status, name of spouse or partner, gender, date of birth, significant date(s).

Contact data may include: billing address, home address, delivery address, email address, telephone numbers

Purchase data will include details of items you have purchased or commissioned from us. Please note, card payments for purchases through our website are processed by Worldpay. We will only receive card details for payments made in person or by telephone.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data or any information about criminal convictions and offences).

If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How we collect your personal data
We use different methods to collect data from and about you; you may give us your identity, contact and financial data by filling in forms on our website or by corresponding with us by post, phone or email or in person or otherwise. This includes personal data you provide when you purchase or enquire about our products or services; create an account on our website or subscribe to our publications.

4. How we use your personal data
We will only use your personal data when the law allows us to (in accordance with the data protection act 1998 and the general data protection regulation 2018). All data is retained exclusively within the united kingdom or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by the gdpr has been confirmed.

Below are details of the legal bases we rely on to use your personal data and the purposes for which we may use it. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you require further details about the specific legal ground we are relying on to process your personal data.

Performance of contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. This will include processing orders, sales, special commissions and payments.

To comply with a legal or regulatory obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Legitimate interest: this means the interest of our business in conducting and managing our business to enable us to give you the best service, product and the most secure experience.

This will include retaining your data in order to provide you with services and marketing communication by post or email in the form of newsletters, event invitations, new work launches and other updates.


Third-party marketing
We will never share your personal data with any company for marketing purposes.

Opting out
You can ask us to stop sending you marketing messages at any time by clicking the unsubscribe button on our newsletter or by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of making a purchase or enquiry. If you wish to have your personal data completely removed from our records please see section 9 below.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy

We ensure we consider and balance any potential impact on you both positive and negative and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to by law. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent in compliance with the above rules, where this is required or permitted by law.

5. Who we share your personal data with
We may have to share your personal data with the parties set out below:

Providers, acting as processors, based in the uk who provide it and system and administration services.

Professional advisers acting as processors including lawyers, auditors, accountants and insurers based in the uk who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the uk who require reporting of processing activities in certain circumstances.

Providers, acting as processors, who provide email marketing services to deliver news, updates and event invitations. We may collect statistics on open and click-through rates to help us monitor and improve our communications. You can update your communication preferences or unsubscribe from these publications at any time.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and not to transfer it outside the eea other than with our consent or in accordance with the appropriate frameworks.

6. International transfers
We do not transfer your personal data outside the European Economic Area although we use an external email marketing provider acting as a processor called iContact which is based in the US. iContact follows appropriate practices and approved means of protecting personal data that leaves the EEA. Their privacy policy can be seen here: https://www.Icontact.Com/legal/privacy

7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you wish to have further details of our retention period please contact us.

In some circumstances you can ask us to delete your data. See your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.E. Where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.E. Where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact the directors using our contact details as shown at the beginning of this document.

No fee required – with some exceptions
You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes
This version was last updated on 8th May 2018 and historic versions can be obtained by contacting us.

We want to ensure the personal data we hold about you is accurate and current; please contact us if you wish to update your details at any time.

11. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the information commissioners office on 03031231113 or via email https://ico.Org.Uk/global/contact-us/email/ or at the information commissioner’s office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.