These terms and conditions set out the agreement you enter into with us when you place an order on our website.
1. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Cox & Power. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
2. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Every effort has been made to show stone, metal and bead colours as accurately as possible. However, colour calibration of monitors may vary and of course natural materials cannot be guaranteed to always be identical. We therefore are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
Any images, descriptions, specifications weights and dimensions given about the jewellery are approximate only. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
3. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
4. The contract between us
Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
5. Availability and making to order
All orders are subject to acceptance and availability. In most cases rings will need to be made to order in the appropriate size. If the items you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to commission the piece to be made to order, to wait until the item is available from stock or to cancel your order. Please note that items made to order cannot be returned and order deposits are non-refundable.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for jewellery that you order are as set out in our website. All prices are in sterling and are inclusive of VAT at the current rates and are correct at the time of entering information.
Orders for delivery to countries outside the UK will be charged without VAT and the export price will be confirmed at the checkout. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9. Delivery charges
9.1. Delivery charges vary according to the type of goods ordered and the delivery destination and cannot be refunded.
9.2. For international deliveries, you are responsible for any duty or taxes payable in the destination country.
9.3. Our delivery charges are set out on the checkout page on our website and on our delivery page https://coxandpower.com/delivery/
9.4. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
10.1. We will deliver the jewellery to the address you specify for delivery in your order. It is important that this address is accurate. All deliveries will need to signed for in person.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.2. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11. Cancellation by You
11.1. Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
11.2. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
11.3. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.
11.4. Once you have notified us that you are cancelling your contract, any sum debited to us from your payment card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you and in their original packaging. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
11.5. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
12. Cancellation by us
12.1 We reserve the right to cancel the contract between us if:
12.1.1 we have insufficient stock to deliver the goods you have ordered;
12.1.2 we do not deliver to your area; or
12.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your payment card as soon as possible but in any event within 30 days of your order.
13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
13.1.1 to make good any shortage or non-delivery;
13.1.2 to replace or repair any goods that are damaged or defective; or
13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
13.2 Both parties shall only be liable under this contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our registered address at c/o Wilkins Kennedy, Anglo House, Bell Lane Office Village, Bell Lane, Amersham HP6 6FA and all notices from us to you will be displayed on our website from to time.
15. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
19. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Cox & Power is the trading name of Platin Ltd.
Our Head Office and contact address is
Cox & Power
10-12 Chiltern Street
Our Registered Address is
Bell Lane Office Village
Company Number 02078942
(England and Wales)
VAT Number 461 5307 63